Refund and Returns Policy

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Effective Date: October 27, 2026

At Eyekonglasses, customer satisfaction is important to us. We want you to feel confident when shopping for sunglasses and eyewear through our website. Please read our Refund and Returns Policy carefully before placing an order.

1. Return Eligibility

You may request a return if your item meets the following conditions:

  • The product is unused and in its original condition.
  • The original packaging, tags, accessories, and included items are intact.
  • You provide your order number or proof of purchase.
  • Your return request is submitted within 7 days of receiving your order, subject to our return conditions.

Certain products may not be eligible for return due to hygiene, customization, or other applicable restrictions, where permitted by law.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos showing the product and, where relevant, its packaging.

We will review your request and, where appropriate, offer a replacement, refund, or another suitable resolution in accordance with applicable law.

3. Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

  • Products that have been used or damaged after delivery.
  • Items missing their original packaging or included accessories.
  • Customized or personalized products.
  • Products specifically identified as non-returnable before purchase.

4. How to Request a Return

To request a return, follow these steps:

  1. Contact our customer support team using our official contact details.
  2. Provide your order number and reason for the return.
  3. Wait for return approval and instructions before shipping the product back.
  4. Package the product securely with its original accessories and packaging.
  5. Send the product using the return method provided by our support team.

Please do not send products to an address without receiving return instructions.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund request has been approved.

If approved, the refund will be processed using the original payment method where possible. For cash-on-delivery orders, we may request appropriate payment details to arrange the refund securely.

Refund processing times may vary depending on your payment provider or bank.

Any legally required refunds will be handled in accordance with applicable law.

6. Exchanges

If you would like to exchange a product for another model, color, or style, please contact our support team.

Exchanges are subject to product availability and approval. If the requested item is unavailable, we will discuss the available alternatives with you.

7. Return Shipping Costs

  • If the product is damaged, defective, or incorrect due to an issue attributable to us, we will determine an appropriate return or replacement shipping arrangement.
  • For returns due to a change of mind or customer preference, return shipping costs may be the customer’s responsibility, where permitted by law.

Any applicable shipping charges will be communicated during the return process.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and the return procedure may apply.

9. Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank account or payment provider.
  2. Contact your bank or payment provider to confirm whether the refund is pending.
  3. Contact our customer support team if the refund is still missing.

We will help you check the status of your refund.

10. Our Right to Review Requests

Eyekonglasses reserves the right to inspect returned products and review return requests before approving a refund or exchange. This does not limit any rights you may have under applicable consumer protection laws.

11. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be published on this page with an updated effective date.

12. Contact Us

For questions about returns, refunds, exchanges, or cancellations, please contact us:

Website: Eyekonglasses

Email: [Insert your official support email]

Phone: [Insert your customer support number]

Business Address: [Insert your business address, if applicable]

Thank you for shopping with Eyekonglasses. We appreciate your trust and look forward to serving you.

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